Since our products are custom-printed just for you, we handle returns differently than traditional online stores. Please read our policy below before making a purchase.
1. Order Cancellations and Changes
- Fast processing: Production begins almost immediately after order placement.
- Limited window: You can request changes or cancellations only before production starts.
- No guarantees: Once an item enters production, we cannot cancel or modify it.
2. Change of Mind (Buyer’s Remorse)
Legal exemption: Under UK/EU consumer law, personalised and custom-made goods are exempt from the standard 14-day right of withdrawal.
No returns: We do not accept returns if you change your mind.
No exchanges: We do not offer exchanges for incorrect sizes or colours ordered.
3. Damaged, Defective, or Incorrect Items
- Free replacements: We will replace any items that arrive damaged, defective, or misprinted.
- 30-day window: You must report any product faults within 30 days of delivery.
- Proof required: You must provide clear photos of the issue and the packaging.
- How to claim: Email our support team at info@songlyrictshirts.co.uk with your order number and photos.
4. Lost or Undelivered Packages
- Address accuracy: You are responsible for providing the correct delivery address at checkout.
- No refunds for typos: We cannot offer refunds or free replacements if the carrier cannot deliver due to an incorrect address.
- Courier errors: If a package is genuinely lost in transit by the courier, we will arrange a replacement print at no extra cost to you.
Need help?
Contact us at info@songlyrictshirts.co.uk for questions related to refunds and returns.